AtlantiCare Leader Handbook

Leader Expectation(s): Leaders should routinely ask stay interview-type questions of their employees and then take action on the feedback. If a leader needs assistance or believes staff may speak more freely to someone not in their leadership line, then they need to reach out to their HR partner. Resiliency in theWorkplace AtlantiCare recognizes that balancing work and life can stressful. To best care for our patients, we must take care of ourselves. AtlantiCare works hard to provide a variety of support programs and services to meet the individual needs of our employees. Below are some of our key Resiliency Resources. For more information, you can go to the Resiliency Resources page on The Starfish (The Starfish > About You > Resiliency Resources). Employee Assistance Program (EAP) AtlantiCare’s Employee Assistance Program assists people in coping with problems that affect quality of life. This confidential program is designed to help employees and their immediate family members 18 and older prevent, identify, and resolve problems before they impact job performance. Services are available by phone and in person. Call 1-800-260-0808 to begin using your benefit. Resilience in Stressful Events AtlantiCare’s Resilience in Stressful Events (RISE) support team assists members of our healthcare team when they are involved in critical incidents. The RISE Team is a confidential outlet available to all AtlantiCare staff who are experiencing stress as a result of their involvement in unanticipated events or outcomes. This peer-to-peer support program features a multi-disciplinary team of hospital volunteers who can respond and support a team member involved in an unanticipated patient event, stressful situation, or patient-related injury.

To contact the RISE Team 24/7, call 609-652-1000.

Schwartz Rounds Schwartz Rounds gathers caregivers from a range of disciplines to share their experiences, learn from each other and focus on the human dimension of medicine. We share stories of providing care to patients and peers, and talk about what goes on inside of us while we are going all out for someone else.

Leader Expectation(s): Leaders are expected to know these resources exist and know when to refer employees to them.

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