AtlantiCare Leader Handbook

GROWS is a mentoring program for employees ranging from the staff level to Corporate Director. A mentee is paired with a mentor and together they work on a project. The mentee is required to attend Business Learning sessions where they learn more about aspects of the healthcare industry. Admission to this program is based on work experience, previous programs the mentee has gone through, and admission into the STRIDES program.

HealthStream The online learning and development platform where all employees have access to a wide variety of clinical and non-clinical educational topics. Annual required education is assigned to all employees in HealthStream as well as other

departmental and role-specific educational requirements. HealthStream is used to register for live open enrollment classes and AHA CPR certifications can be completed in the system. Employees have the ability to self-enroll in a variety of other clinical, non-clinical and other skill and knowledge-building topics. Leaders can have administrator access to monitor and track educational completions for their staff members. New Hire Orientation Corporate New Hire Orientation is given to employees during their first two days of employment. Formal orientation includes an understanding of the culture, Mission, Vision, Values, policies, procedures, regulatory topics, benefits, and customer service. Department-specific orientation as well as position specific process will vary based on the role.

Pathways to Leadership This program is designed for front-line staff with a high potential for taking on a leadership role. This one-year program focuses on the core knowledge and behaviors necessary to be a successful leader. School at Work (SAW) The SAW Program is targeted at entry-level employees and helps them excel at their current positions, prepares them for better paying jobs, and possibly entrance into college.

STRIDES Leadership Development Program The STRIDES program is designed for staff who have great potential to become a leader and leaders who have great potential to progress in their careers. Participants range from the staff level through Corporate Director. Participants are identified through the information in their SuccessFactors profile, which shows their level of engagement within and outside of their role (involvement in Teams, Committees, ERGs, Community Service, Education, etc.) This is a three year program where participants work on a Professional Growth Plan (ProGROW) with their Career Sponsor, who is someone who knows them well and can assist them with working on their professional growth goals. This program

feeds the other Talent Management programs (SAW, ECHO, Pathways, Foundations, Serving Leader, GROWS). It is not a cohort-based program but participants may be placed into a cohort depending on what they have previously gone through and their level of experience.

Performance Management & Goal Setting Performance Management is an important way to help staff grow and succeed in their roles. It involves many components such as setting and communicating clearly defined performance expectations, providing training/ resources to meet those expectations, coaching, providing feedback where there are gaps in performance expectations, and holding individuals accountable to those expectations. The Strategy Map helps with showing how individual staff goals align with department goals and organizational Big Dots.

SuccessFactors is an online resource that is used to document and evaluate individual performance and serve as a guide for ongoing discussions between the leader and their employee.

Leader Expectation(s): Leaders are expected to know what the different programs are and encourage their staff to participate.

Location on Starfish: Coaching Employees, Share the Success, Goal Setting

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