AtlantiCare Leader Handbook

Managing Up Change Managing Up is communicating the organization’s initiatives while maintaining objectivity. The message is delivered with support despite personal feelings. Example: There is a staffing reorganization. Leaders would be expected to communicate this by focusing on the benefits and opportunities even if they don’t agree with some of the changes. Staff should receive the message the way Senior Leadership would want them to. Another aspect of Managing Up is handoffs. Handoffs are the transition of ownership and we would never want someone to feel like they are being passed back and forth. The handoff should benefit them and make them feel like they are in good hands because they will be with the expert they need. Example: Somebody reaches out to you with a question and you are not the expert, we would want you to figure out who the expert is and connect that individual to them. To make the handoff a positive experience you would assure the person that they’ll be in good hands and that they are being connected to an expert for their question. Leader Expectation(s): ALWAYS Manage Up corporate communications that need to be delivered to staff. Ensure your staff are also practicing Managing Up techniques with patients and colleagues. Policies To find the policy site, go to The Starfish > About AtlantiCare > Policies & Procedures > Policies Site. You will then be directed to Policy Manager. You can type in any policy number you are looking for in the search bar.

Policy Number

Policy Name

417

Access and confidentiality of Human Resource Employee Files

419

Americans with Disabilities Act

410

AtlantiCare as Primary Employer

4812

AtlantiCare Compliance Program Plan

1640

AtlantiCare Contract Storage Legal Contract Database

3616

AtlantiCare Record Retention

1709

AtlantiCare Web Policy

4845

AtlantiCare Workforce Access to Personal Protected Health Information

4001

Attendance and Lateness

376

Bereavement Time

421

Break Periods

2963

Capital Requisition Policy

956

Certification Requirements for Organizational Personnel

799

Clinical Information Access

403

Code of Business Ethics and Corporate Compliance

404

Communication Philosophy, Goals and Expectations

46