Greatest_Hits_Book_2019

Best Quality continued

Quality Education & Community Engagement • Provided 122,738 pounds of fresh fruits and vegetables to members of the Atlantic City community to enhance nutrition and address food insecurity. • Attended more than 120 community outreach events, providing 450 health screenings and educating 1,100 community members on wellness topics such as tobacco cessation, fall prevention, nutrition and physical activity. • Fostered partnerships through the LifeCenter with special populations that include: – Gilda’s Club (weekly aqua and yoga classes); – Cancer Care Institute Employee Yoga; – Monthly FACES for Autism program; – A Foundation grant to continue Real Life Choices / Adults with Special Needs program through the New Jersey Division of Developmental Disabilities, with a total of 37 participants receiving fitness services; – Expansion of Free Group Personal Training Classes; – Kids Yoga Program.

Best Customer Experience

Accomplishments • Achieved target goal of 80.1% for the AtlantiCare Customer Experience Index. • Achieved 75% target overall staff attendance at Starfish Lab Experience sessions. • Collaborated with Press Ganey to consolidate Hospital Consumer Assessment of Healthcare Providers & Systems (“HCAHPS”) targeted survey. • Maintained top 90th percentile decile ranking by Press Ganey for Cancer Center. • Achieved top box over 90th percentile ranking for all AtlantiCare Surgery Center sites. • Outpatient Wound Centers in Hammonton and Egg Harbor Township achieved and maintained patient satisfaction scores of 98.4% and 94.1%, respectively. • Recognized by The Healthcare Planning and Marketing Society of New Jersey with the PeRCy Award for PR Relationship Building – Center for Childbirth. • Maintained top decile ranking for Mainland Campus 2 Meadow Surgical Unit.

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