AtlantiCare Leader Handbook

EXCELLENCE IN ACTION

LEADER TOOL KIT EXCELLENCE IN ACTION STRATEGY BEHIND THE CAMPAIGN: Excellence in Action is our promise to patients and our expectation of ourselves.

Excellence isn't a destination or a single achievement. It is demonstrated through the choices we make, the standards we uphold and the actions we take every day.

Every role matters. Every interaction matters. Every action matters.

Vision 2030 established where AtlantiCare is going. More than two years into that journey, the strategy is increasingly visible through the work happening across our organization: expanding capabilities, strengthening partnerships, investing in our workforce, transforming technology, growing access and elevating care. Excellence in Action gives us a common platform to: Celebrate the progress we're making Recognize the people driving it Reinforce the behaviors that sustain it Demonstrate what Vision 2030 looks like in practice Create greater connection between the employee experience and the patient experience YOUR ROLE: LEADING WITH EXCELLENCE: Leading with excellence means helping every team member understand the promise, see it in action and recognize how their own work helps bring it to life. • KNOW IT. I UNDERSTAND WHAT EXCELLENCE IN ACTION MEANS. Team members understand the platform, why AtlantiCare introduced it and how it connects to Vision 2030. • SEE IT. I RECOGNIZE EXCELLENCE IN ACTION AROUND ME. Team members can identify examples of excellence already happening across AtlantiCare, from major clinical achievements to everyday actions. • LIVE IT. I UNDERSTAND MY ROLE IN MAKING IT HAPPEN. Regardless of role, department or location, team members see how their individual actions contribute to the experience we provide each other and our patients. YOUR ROLE: SHARING AND CELEBRATING WHAT EXCELLENCE LOOKS LIKE: As a leader, you play a critical role in bringing the Five Dimensions of Excellence to life. Recognize examples of each of the following five dimensions whenever you see them, celebrate those behaviors and encourage your team to demonstrate them every day. The more consistently we ecognize and reinforce these dimensions, the more they become part of how we work, lead and care for those we serve. Submit here for team member recognition especially examples of Excellence!