AtlantiCare Leader Handbook

FIVE DIMENSIONS OF EXCELLENCE Excellence in Action comes to life across five interconnected dimensions: QUALITY: Doing the right things, the right way and continually raising the standard. SAFETY: Creating an environment where patients and team members are protected, supported and empowered to speak up. SERVICE: Creating experiences that demonstrate responsiveness, compassion, respect and accountability. PERFORMANCE: Delivering results, improving how we work and making responsible use of our resources. PEOPLE: Building a culture where people can grow, contribute, collaborate and do their best work.

YOUR ROLE: BRINGING EXCELLENCE IN ACTION TO LIFE EVERY DAY: Use these prompts during huddles, team meetings and one-on-one conversations to help team members understand, recognize and demonstrate Excellence in Action.

KNOW IT Build understanding.

What does Excellence in Action mean to you? How does our work contribute to the experience we provide patients and one another? Which of the Five Dimensions of Excellence is most important in your role and why?

SEE IT Recognize excellence around us.

Where have you seen Excellence in Action this week? Who on our team demonstrated Excellence in Quality, Safety, Service, Performance or People? What everyday actions make the biggest difference for those we serve? Who deserves recognition today and why?

LIVE IT Put excellence into practice.

What is one thing we can do better to strengthen excellence on our team? What behaviors should we continue because they reflect our best work? What barriers can we remove to help people succeed? How can each of us demonstrate Excellence in Action this week?

QUICK DISCUSSION BY DIMENSION Quality What does raising the standard look like in our area? Safety How do we create an environment where team members and patients feel safe? Service What can we do to make every interaction more responsive, compassionate and respectful? Performance What barriers are preventing us from performing at our best and how can we address them? People How can we help one another grow, contribute and do our best work? CLOSE EVERY DISCUSSION WITH: "What did Excellence in Action look like here today, and how will we demonstrate it tomorrow?"

Campaign Assets:

Email Signature And Linkedin Backgrounds Excellence in Action TV Spot