AtlantiCare Leader Handbook

LEADER EXPECTATIONS

AtlantiCare's leaders play a critical role in ensuring that every team member understands their importance in achieving the organization's strategy and goals. Effective communication from leadership helps align individual efforts with the broader organizational mission, creating a sense of purpose and belonging. Here are key points of focus for AtlantiCare’s leadership in communicating the importance of each team member's role: 1. Clarity of Mission and Vision: Leaders must clearly articulate AtlantiCare’s overarching goals, values, and strategic direction. When team members understand the “why” behind their work, they are more engaged and feel a higher sense of purpose. 2. Everyone Has Impact : By connecting each team member’s daily tasks to larger organizational objectives, leaders help team members see how their work directly influences the AtlantiCare Experience and the overall success of the organization. 3. Clear and Kind Communication : AtlantiCare leaders must role model clear and kind communication. This strengthens engagement and encourages team members to take ownership of their roles. Effective communication is not just top-down. Leaders must also listen to team member feedback, fostering a culture of transparency and collaboration. 4. Respect and Empowerment: Consistently acknowledge team members' contributions and show how their work advances the organization’s to create an engaging work environment. Empowered team members are more likely to feel connected to the organization. Challenge yourself to follow the “5 to 1” rule: for every 1 piece of constructive feedback, there must be 5 pieces of positive feedback. 5. Continuous Learning and Development: Offer ongoing professional development, coaching, mentoring, and resources to ensure that team members have the skills and knowledge needed to succeed. When team members feel supported, they are more likely to stay aligned with the strategic vision. Both team members and leaders should take advantage of the opportunities provided through AtlantiCare YOUniversity catalog: 2025 Catalog

By embedding these leadership practices, AtlantiCare leaders can ensure that all team members feel valued, respected, empowered, and integral to the organization’s success.