AtlantiCare Leader Handbook

TABLE OF CONTENTS

I. Welcome 1.Welcome from Michael Charlton, President & CEO 2.AtlantiCare Orientation Program 3.Our Work Matters

III. Team Member Well-Being & Support 1.Employee Assistance Program (EAP) 2.Health & Wellness IV. Crisis Management 1.Resources 2.Communication Protocols 3.Critical Incident Reporting and Support 4.Leadership Responsibilities in Crisis Response V. Leadership Resources 1.Tools and Systems Overview 2.Key Contacts VI. Commitment to Leadership Excellence 1.Rise With Us

4.Our Strategy: VISION 2030 5.Vision, Mission, and Values 6.2025 Organizational Goals II. Our Culture & Core Values 1.The AtlantiCare Experience 2.What’s My Why

3.What We’re Proud Of 4.125 Years of Impact 5.Just Culture

III. Leadership Expectations 1.Leadership Competencies 2.Philosophies 3.Unreasonable Hospitality 4.Communication Expectations IV. Human Resources & AtlantiCare Experience 1.Intro to HR and Experience: Who We Are and What We Do 2.Talent Acquisition & The Onboarding Process 3.People & Culture: HR Business Partners and Workforce Relations 4.Performance Management 5.Compensation and Benefits Overview 6.YOUniversity: Learning & Development 7.Team Member Experience: Rewards & Recognition V. Inclusive Culture 1.Fostering Diversity, Equity, and Inclusion 2.Employee Resource Groups (ERGs) I . Compliance & Legal 1.Key Laws and Regulations 2.Anti-Harassment and Discrimination Policies 3.Compliance Line 4.Handling Complaints and Grievances 5.Essential Work Requirements (EWRs) II. Managing Teams and Performance 1.How to Conduct Meaningful Performance Evaluations 2.SMART Goal Setting

3.Receiving and Giving Feedback 4.Managing Remote/Hybrid Teams