AtlantiCare Leader Handbook

COMMUNICATION EXPECTATIONS

At AtlantiCare, effective communication is essential for ensuring quality care, operational efficiency, and a positive work environment. AtlantiCare team members are expected to: Communicate clearly, respectfully, and professionally with colleagues, patients, and visitors. Use appropriate channels, such as email, messaging platforms, or in-person conversations, based on the urgency and nature of the communication. Maintain confidentiality, particularly regarding patient information and internal matters. Provide timely responses to requests and inquiries to support collaboration and efficient workflows. Stay informed about organizational updates, policies, and initiatives through internal communication platforms. Engage in active listening to enhance team collaboration and contribute to problem-solving efforts. These expectations promote a culture of transparency, respect, and efficiency in delivering exceptional care and service across the system.

At AtlantiCare, we utilize several key communication platforms to keep team members informed, connected, and engaged.

Our main channels include:

The Starfish Intranet: This internal platform serves as the central hub for organizational updates, policies, procedures, and resources. Team members can access news, announcements, and essential tools for daily operations.

AtlantiCare Workplace: Designed for team collaboration, AtlantiCare Workplace allows team members to communicate in real-time, share updates, and collaborate on projects across departments. It fosters a community atmosphere where employees can connect and engage with colleagues. Outlook Email: Email is a primary communication tool for sharing important information, formal updates, and one-on-one communication. Team members are expected to monitor their inboxes regularly for organizational updates and departmental communications.

Microsoft Teams : Teams is used for virtual meetings, chat, and collaboration. It enables quick and efficient communication within and across departments, promoting a seamless and responsive work environment.