AtlantiCare Leader Handbook

COMMUNICATION TOOLS

TOP COMMUNICATION TOOLS AND WHEN YOU SHOULD USE THEM To ensure the best results for clarity, collaboration, and communication, use these channels in the following priority order.

1. FACE-TO-FACE

2. TEAMS

3. PHONE CALL

4. EMAIL

5. MEETING

Face-to-face communication should be your go-to form of communication when possible. Use face-to face communication for matters of importance, for instance, job issues, complaints, confidentiality, performance discussions and expectations. This method can help you to avoid misunderstandings and ensure all parties are on the same page.

Microsoft Teams is a collaboration app that can be used for quick check-ins, day-to-day work, real-time collaboration, and sharing large files. It is also ideal for video conversations when team members are working remotely or in different office locations.

Use a phone call as an alternative when in person or Teams is not an option. Phone calls are excellent for clarifying communications and asking questions. Phone calls help avoid miscommunication and misinterpretation.

Email is useful to document conversations or to

Meetings are effective when they serve a clear purpose and involve the right people. Always share an agenda or clearly communicate the meeting’s purpose and objectives, and document key

send a large amount of detailed information or attachments. However, email can be a risk for misinterpretation. Be clear and concise when using email and if a response is needed, consider adding your specific request and timing.

takeaways and next steps in a follow-up communication to ensure alignment.