AtlantiCare Leader Handbook

GIVING AND RECEIVING FEEDBACK

F eedback is one of the most powerful tools for growth and improvement, both personally and professionally. Whether you're giving feedback to a colleague or receiving it yourself, the process can be an opportunity to learn, build stronger relationships, and enhance performance. In this class, we’ll explore the key principles of giving developmental, clear, respectful and kind feedback, as well as strategies for receiving feedback with an open mind and positive attitude. By the end, you’ll be equipped with the skills to foster a culture of continuous improvement, create a more collaborative work environment, and strengthen your communication abilities. Listen without defending or explaining yourself: (This is often challenging when feedback is given without prior permission.) Keep in mind that there may be a difference between your intentions and how your actions are perceived. Ask yourself, “What might this person be noticing that I haven’t considered?” Observe and assess your emotional response: Are you feeling defensive or upset? Take a moment to pause and reset. Ask yourself, “Am I open to hearing this feedback right now?” “What positive motivations could this person have?” “How can this feedback align with and support the bigger picture?” Restate what you hear to ensure clarity: Before reacting, take a moment to process. Ask yourself, “How can I paraphrase this feedback in a neutral way that fosters continued discussion?” Acknowledge mistakes and move forward : Staying stuck in guilt or avoidance won't benefit the relationship or the overall objective. Ask yourself, “What can I do to make amends?” “How can I forgive myself and move forward constructively?” “What’s the best way to address this moving forward?”

Communicate your plan for action based on their feedback: Reflect on how the feedback can help you grow. If it prompts a change, let the person know what steps you're taking and when they can expect to see progress.