AtlantiCare Leader Handbook

EMPLOYEE ASSISTANCE PROGRAM (EAP)

Employee Assistance Program (EAP) Atlanticare’s Employee Assistance Program (EAP) is a confidential, employer-sponsored resource designed to support employees and their household members in managing personal and professional challenges that may impact their well-being, productivity, or overall quality of life. Each employee and their adult members of their household are eligible for up to six sessions per calendar year. The EAP offers a variety of services to promote mental health, work-life balance, and wellness in the workplace. Key Details Leaders Should Know About the EAP 1. Confidentiality: Participation in the EAP is entirely confidential. No personal information is shared with the organization without the employee’s written consent, except in cases required by law (e.g., safety risks or mandatory reporting). 2. Free and Accessible Services : The EAP is a free benefit for all eligible employees and their household members. Services include short-term counseling, crisis intervention, and referrals to additional resources when needed.

3. Wide Range of Support: The EAP can assist employees with issues such as: Stress, anxiety, and depression Work-related challenges Family or relationship concerns Substance abuse Grief and loss Financial and legal concerns

4. Availability: EAP services are accessible 24/7 via phone, online, or in person, ensuring support is always available when needed.

5. Leadership Role in EAP: Leaders can refer employees to the EAP when they notice signs of distress or reduced performance, ensuring the referral is voluntary and supportive. Leaders should familiarize themselves with the EAP process to communicate its benefits effectively and encourage its use without stigma. Referral to the EAP can be part of Atlanticare’s “clear and kind” discussions for members facing workplace challenges. The EAP can provide consultation services to leaders, offering guidance on how to handle challenging workplace situations such as conflict resolution or crisis management.

6. Workplace Integration: The EAP supports workplace initiatives by providing: Training and workshops on topics like stress management and resilience

Critical incident stress debriefings Assistance with wellness programs Tools for maintaining a healthy work-life balance for teams

7. Contact Information: For immediate assistance, employees can contact the EAP at 1 800 260 0808 or EAP@atlanticare.org Leaders should share this information proactively with their teams.