YOUniversity Catalog

| LEAD 204 - Navigating Generational Differences

| LEAD 209 - Turning Patient Comments into Action: Intro to NarrativeDX In-person and Virtual Narrative DX is a tool that leverages AI and Machine Learning to analyze hundreds of thousands of patient comments at the click of a button. Whether you’re a clinical or ancillary leader, this tool gives you the ability to celebrate (or coach) your team members using real patient feedback that is both actionable and impactful. | LEAD 211 - Leadership Competency Series: Accountable* This workshop will cover the concepts of Extreme Ownership and how to apply them in your everyday interactions. This class is mandatory for all leaders. | LEAD 212 - Leadership Competency Series: Approachable* This workshop will cover the importance of being an approachable leader and how it impacts trust, safety, innovation, team engagement, and excellence for our patients. This class is mandatory for all leaders.

We currently have 5 generations in the workforce- learn more about the historical events that have shaped each generation and how it impacts their approaches to work, communication, and interpersonal relationships. | LEAD 205 - Masterclass Series: Women in Leadership Learn from internal experts on various leadership topics. | LEAD 206 - Masterclass Series: Public Speaking Learn from internal experts on various leadership topics. | LEAD 207 - Presentation Skills This class teaches you how to organize, prepare, and effectively present your thoughts by engaging your audience through storytelling rather than data dumping. | LEAD 208 - Service Recovery: What Leaders Can Do We’re all human and service recovery is inevitable. Learn from internal experts on the best ways to handle situations when things don’t go accordingly, how to manage expectations, and follow through so everyone involved is left feeling valued and heard.

| LEAD 213 - Leadership Competency Series: Coach*

Everyone needs a coach. This workshop will teach you how to coach your teams and help them all work on professional growth plans. This class is mandatory for all leaders.

Visit Healthstream to register for any of these classes.

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