2020 Greatest Hits

Best People and Workplace

• Launched the Caring Project (Nursing Model of Care) in January 2020. • Implemented Work from Home for approximately 500 staff. • Implemented new $15 per hour minimum starting pay rate. • Achieved Leader designation from the Human Rights Campaign Foundation for LGBTQ Healthcare Equality for the 9th consecutive year. • Increased network speed, response times, and bandwidth at over 30 ambulatory sites and implemented a new and improved wireless network in the new City Campus tower and at Mainland campus. • Instituted a 24/7 COVID-19 Incident Command Center at the Mainland and City campuses from March 19 through July 13, 2020, continuing virtually to date. • Appointed a Chief Diversity, Equity & Inclusion Officer and reseated Diversity, Equity & Inclusion Council.

• Held Live Town Halls with Lori Herndon and Dr. Manish Trivedi to communicate COVID-19 updates. • Created virtual “Grateful Gatherings” to share positive patient outcomes during initial COVID-19 surge. • Created and implemented AtlantiCare’s first Employee Safety App, or “ESA,” for at-home COVID-19 risk screening.

• Graduated 14 members from the third MBA Cohort at Stockton University. • Raised over $28,000 for the American Heart Association’s virtual Heart Walk.

• Paid summer Share the Success and Healthcare Hero bonuses. • Initiated an Emergency Medical Technician internship program. • Provided over $1.5 million through the Employee Investment Program, supporting 366 employees in their continued education. • Developed Virtual Learning Support Program through AtlantiCare Kids to assist families with home schooling. • Developed multiple community partnerships to enhance short- and long-term candidate pipeline. • Launched an online credentialing portal for physicians to complete their credentialing documentation. • Implemented ZOOM for remote communication. • Became an employer of choice for more than 30 Medical Providers at the Federally Qualified Health Center (FQHC). • Conducted first Employee Engagement Survey with Press Ganey (November 3-20, 2020), linking our employee, physician and customer engagement surveys with a single vendor.

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