AtlantiCare Leader Handbook

Team Roles There are four domains in the team work cycle. The four roles in team work that we are likely to play are: Elaborator, Executor, Ideator, and Initiator (from the book The Greater Goal by Ken Jennings). Which area gives you the most energy? Where do you do your very best work?

Leader Expectation(s): Leaders are expected to go through this training, know the concepts, and embody the principles of Serving Leadership. Receiving & Giving Feedback This is a communication framework that we encourage leaders to use when communicating with their staff and peers. Leaders help others continuously improve by raising the bar with an environment of providing balanced and timely feedback to each other. This includes positive feedback – what is working well, and constructive feedback – what is getting in the way.

Receiving • Listen without defending or justifying • Notice and assess your internal response • Summarize what you hear to ensure understanding • If you recognize that you made a mistake, accept it, admit it and move forward • Let the person know you plan to work on your/their suggestion Giving • Ask for permission • Offer “feed-forward” and “feed-back” • If possible begin with what is working • Use “I” statements • Ask for the other person’s perception and ideas • Ask for their suggestions for improvements and then graciously suggest yours • Ask for a summary

Leader Expectation(s): Serving Leaders start with receiving feedback first. Leaders should set the example for their team by being open to and graciously receiving others’ feedback. Leaders should create a culture where feedback is continuously given. Leaders should give timely, meaningful, and clear feedback to their staff consistently.

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