AtlantiCare Leader Handbook

STAR/ STAR AR STAR/AR is a model to give feedback. It ensures that all aspects are covered and reinforces appropriate behavior/ actions or modifications to behavior. It is also a helpful for conducting job interviews.

• STAR - Situation/Task, Action or behavior and Result • STAR/AR - Situation/Task, Action or behavior and Result, Alternative Action or behavior and Result

Leader Expectation(s): Leaders are expected to be familiar with and utilize this tool when facilitating feedback with your staff.

Coaching Employees Coaching provides timely guidance and feedback to help others strengthen the specific skills, knowledge areas, or behaviors needed to accomplish a task or solve a problem. Much like being the coach of an athlete, employee coaching is intended to build on strengths, promote teamwork, and overcome obstacles.

Leader Expectation(s): Leaders are expected to take a proactive coaching approach with their teams. Feedback should be ongoing, delivered in real time, and future-focused (i.e., “In the future you could handle it this way…”) 17