AtlantiCare Leader Handbook

Just Culture The Just Culture guide is a tool used to understand why an error/problem occurred and to determine the appropriate response. AtlantiCare follows this tool for fairness, consistency, and performance improvement.

Leader Expectation(s): Leaders are expected to be familiar with this tool and follow it. They are encouraged to reach out to HR with any questions. Progressive Discipline

Progressive Discipline includes a coaching, counseling, and discipline process that we deploy to review the issue, determine responsibility/accountability, and the appropriate response in order to rectify the situation and prevent it from happening again. Leader Expectation(s): Leaders should familiarize themselves with the Progressive Discipline policy. Leaders should enforce the policy consistently, fairly, and bring in their HR partner when necessary. We strongly suggest documenting all coaching conversations for your reference. Counseling is documented in the Coaching, Counseling and Disciplinary Action notice form, which is located here (The Starfish > About You > Human Resources > EE Relations). The employee should have a chance to review the documented disciplinary action, add their own comments, and sign off to acknowledge that they have seen the document. Leaders need to send a copy to HR.

Location on Starfish: Just Culture Employee Engagement/ Safety Survey

On an annual basis we conduct a formal survey of all employees to solicit their feedback about what we’re doing well and our opportunities

for improvement. The survey measures employee engagement, nursing excellence, safety culture, resiliency, and a number of other topics. Press-Ganey is our partner for administering this survey. Participation is tied to the staff Share the Success bonus. We develop our Best People &Workplace (BPW) goals and initiatives based on the feedback received in the survey. After the survey is completed, leaders share and discuss the results within their individual departments. With their teams they create action plans based on opportunity areas in an effort to further improve the work environment. Staff BPW goals are often related to these action plans. 18