AtlantiCare Leader Handbook

be submitted through the AIT Self Service Portal. You can submit a request through the AIT Self Service Portal online by following the steps below. This option is best for system, folder, or hardware requests. 1. Go to The Starfish. 2. Go to the top of the page and click “Self Service Portal.” 3. Put in your AtlantiCare network ID to login. There are different request options to pick from depending on what you need. You can contact the AIT Helpdesk for IT issues by following the steps below. This option is best for issues that need to be addressed immediately.

1. Call 609-569-7070 (internal extension is 3-7070) OR 2. Email AITCSC@AtlantiCare.org

Leader Expectation(s): Leaders are expected to know the most appropriate way to contact IT and assist their staff if needed. Leaders should make sure that their staff have the appropriate IT access necessary for their jobs. Request to Purchase (RTPs) and Ordering Supplies Various supplies can be ordered through the HEMM/PMM System. To request access to the system please put in a request through the Self-Service Portal. Training in the HEMM/PMM system can be arranged with the purchasing office if needed.

Request to Purchase (RTPs) can also be sent to purchasing for supplies whether they are in PMM or not. RTPs can also be used for services or events. RTP forms can be received from the purchasing office.

Leader Expectation(s): Leaders should be familiar with this process and be able to assist their staff if necessary. Work Orders/Maintenance The Maintenance Department assists with both routine and emergency repairs. Information on how to submit a work order for routine repairs and/or contact Maintenance for an emergency repair (smoke, flood, hot and cold calls, overflowing toilets/sinks, etc.) is available at The Starfish > Forms > Maintenance Work Order.

Leader Expectation(s): Leaders should know how to submit a work order for routine repairs, contact Maintenance for emergency repairs, and assist their staff in doing so

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