AtlantiCare Leader Handbook

PERFORMANCE MANAGEMENT

Performance Management: Driving Excellence and Development: Effective performance management is one of the most important responsibilities of a leader in a healthcare organization. It's about more than just annual reviews—it's an ongoing process of setting expectations, providing feedback, developing talent, and driving continuous improvement. A well-executed performance management system helps improve patient outcomes, boosts employee engagement, and ensures that team members are aligned with organizational goals and values.

The Performance Management process should be approached holistically, focusing not only on results but also on behaviors that contribute to a healthy, collaborative work environment.

For Performance Management resources, go to: The Starfish About You

Human Resources/YOUniversity

Performance Mgmt

Key Components of Performance Management

1. Setting Clear Expectations Job Descriptions : Ensure each team member has an up-to-date job description that clearly outlines their roles, responsibilities, and performance expectations. This serves as the foundation for evaluating performance. SMART Goals : Work with your team members to set Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals. These goals should align with both the individual’s job responsibilities and the broader organizational objectives. Behavioral Expectations: In addition to setting performance targets, establish clear behavioral expectations. This includes teamwork, communication, professionalism, and alignment with the organization’s core values (e.g., patient care, empathy, integrity). Alignment with Organizational Goals: Regularly communicate how individual and team goals support the larger mission and vision of the healthcare organization. This ensures that team members understand their contribution to overall success.