AtlantiCare Leader Handbook

HELP DESK OR SERVICENOW: WHERE DO I GO?

HR & Fusion Questions? → Help Desk

Use Help Desk in Fusion ONLY for: Payroll questions Employee information updates Benefits support Timekeeping Leave questions

New hire/employee record concerns

“If it's a data related issue for HR, Payroll, Benefits, or Fusion... Help Desk is your best bet! ”

HR Systems Issues, HR Reports Needed, Fusion Access Requests → ServiceNow (SNOW) Ticket

Use ServiceNow (SNOW) for:

Software installation requests System/application access Network or VPN issues Printer problems

Equipment requests HR reports requests Fusion access, issues, bugs Supply chain approval flows issues *Avoid creating duplicate tickets for the same issue. Update the existing ticket

"If it's technology, access, or something is broken... SNOW it!"